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Because of this, a new user may not be visible in the address book, or changes to a user’s name, address, etc.24/02/13If you create a new user, give them a mailbox, and they seemingly fail to appear then don’t panic! If you receive an error message then you can investigate further (Note: Set your Outlook client to send you a delivery report on the test email as well).

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Knowing why the delay occurs means you won’t spend time troubleshooting it.

A fairly common (and annoying) problem which seems to like to popup after migrations, yet not unsolvable.

CAS 2013 proxies all OAB download requests to the appropriate Exchange 2013 Mailbox server.

So Microsoft Exchange File Distribution Service is removed from the CAS role.

Quite often all Administrators, even Exchange Administrators simply refer to the users they see in the Address section of Outlook casually as the GAL for ease of reference, but really more often than not, you are looking at the OAB.

However sometimes in large complex organisations we have a situation where a new joiner joins and their colleagues want to email them immediately, but they don’t appear in Outlook for them so they call the Helpdesk “Why isn’t Joe Bloggs in the GAL??

I am trying to explain the conventional methods for forcing the OAB generation in Exchange 2013 and fresh download on an Outlook 2013 environment.

This document seeks to address and clarify the small misunderstanding surrounding the GAL (Global Address List) and the OAB (Offline Address Book).

This should resolve the issue with users not showing up in Outlook when in cached mode.

The other day I was troubleshooting an issue where users were not able to download the Offline Address Book (OAB).

To make new users show up in the GAL immediately, you can force a rebuild of the OAB.

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